Bout — Support

A daily brain game you play against your mates.

Frequently asked questions

How does Bout work?

Everyone gets the same single puzzle each day. You solve it in your own time, and your result feeds a season-long crew ladder with weight-class divisions, a finals week, and a fresh reset each season. There is one puzzle per day — you can't play ahead or grind extra rounds.

When does the daily puzzle arrive?

A new bout goes live each morning and stays available for the rest of the day. You'll get a push notification when it drops, if you've allowed notifications. You can solve it whenever suits you.

I didn't get a notification.

Open Settings → Notifications → Bout on your device and confirm notifications are allowed. If they are and you're still not receiving them, sign out and back in, then email us if the problem continues.

How do I join or create a crew?

From the Crew tab you can create a crew and share its invite link or code, or join an existing crew with a code someone sent you. If you're not in a crew, you're placed in a house league with players of similar skill so you always have a ladder.

How is my score calculated?

Scores are based on accuracy with a small speed factor, plus a streak multiplier and an improvement bonus. Speed alone won't win you a season — the puzzle type rotates daily so different strengths win on different days. During finals week, scores double.

I lost my streak and I think it's a mistake.

Streaks count consecutive days on which you completed the daily bout, in your local time zone. Travelling across time zones can affect this. If you believe a streak was lost in error, email us with your handle and the dates concerned and we'll investigate.

Subscriptions and billing

Bout offers an optional auto-renewing subscription that unlocks premium features such as deeper stats, advanced puzzles, larger custom leagues and crew customisation. The core daily bout and your crew ladder remain free.

• Payment is charged to your Apple Account at confirmation of purchase.
• The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours prior to the end of the current period.
• You can manage or cancel your subscription in Settings → your name → Subscriptions on your device.

To request a refund, use Apple's Report a Problem page, as all purchases are processed by Apple.

Account and data

You can delete your account and its associated data from within the app under Profile → Settings → Delete account. If you can't access the app, email us from the address on your account and we'll delete it for you.

See our Privacy Policy for full detail on what we collect and why.